Frequently asked questions
How do I renew my Lease?
You will receive a renewal notice prior to your lease expiring. You can contact our office to discuss renewal terms.
Are there any restrictions on decorating or making modifications to the property?
Any and all alterations must be approved in writing by our office.
Can I have pets in the rental property?
Some properties allow pets with prior approval and may require an additional deposit and/or monthly pet fee. Please refer to your lease agreement or contact our office for more information. If you have a service pet certain items may not apply, and we can discuss those situations.
How do I request permission for additional occupants?
Any and all additional occupants must be approved by the office. This can include additional background and credit checks, ammendments to the lease agreement, etc. Please contact our office for further details.
When should I request maintenance, or submit a request?
Maintenance requests can be reported through the online tenant portal, or you can call our office directly. If there is a maintenance emergency after hours, please contact our emergency maintenance line. If there is a question as to if it is an emergency or not, err on the side of caution and contact the maintenance line
What if I am locked out?
If you are locked out during business hours please contact our office for assistance. If it is after hours you will likely need to contact a locksmith and your own expense and provide our office with updated keys.
Who is responsible for snow removal, and lawn care?
Lawn care, snow removal, and similar responsibilities vary depending on the property. Please consult your lease agreement for clarification.
Can I sublet My Unit?
In general no, sublets are typically not allowed without prior written consent from our office. Please contact us if you have specific requests.
How can I pay rent?
You can pay rent on our site through our secure tenant portal.
Can I terminate my lease early?
Ending your lease early may result in penalties as specified in your lease agreement. We encourage you to contact our office to discuss your circumstances and explore your options.
What utilities am I responsible for?
Your lease agreement will specify the utilities you are responsible for. Generally, tenants are expected to cover electricity, gas, water, and optional services such as cable or internet.
How do I report noise complaints or issues with neighbors?
If you’re experiencing noise disturbances or have concerns about your neighbors, please reach out to our office during business hours or send us an email to notify us.